Terms & Conditions

By accessing or placing an order on kangsworld.com, you agree to the terms and policies outlined below.

Orders & Availability

  • All orders are subject to product availability.
  • In rare cases, an item may become unavailable after an order is placed due to stock updates across sales channels.
  • If this happens, we will contact you to offer a suitable alternative or issue a full refund.

Delivery Policy

  • Delivery is available within Egypt only.
  • Orders are shipped via our delivery partners.
  • Orders are usually processed within 24–48 hours after confirmation.

Estimated Delivery Time

  • Cairo & Giza: 2–3 business days
  • Alexandria: 2–3 business days
  • Other governorates: 3–5 business days

Delivery times may vary during promotions, holidays, or due to circumstances beyond our control.

Payment Methods

We accept the following payment options:

  • Cash on Delivery (COD)
  • Online card payments
  • InstaPay transfer

Cash on Delivery (COD)

  • Customers must be available to receive the order and pay the full amount upon delivery.
  • Repeated refusal of COD orders may result in order cancellation or restriction from future purchases.

InstaPay Transfers

  • Orders paid via InstaPay are shipped only after payment confirmation.
  • Customers may be asked to provide proof of payment before order fulfillment.

Refund & Returns Policy

You may request a return or refund within 14 days from the purchase date, subject to the conditions below.

Eligible Returns

  • The item must be unused
  • The item must be in its original packaging
  • The item must be in resellable condition
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, returns or refunds are not accepted for:

  • Used items
  • Items with opened, damaged, or missing packaging
  • Baby and personal care products that come in direct contact with the mouth or skin
  • Bottles, pacifiers, accessories, and other hygienic products once opened
  • Delivery and shipping fees

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide clear photos or videos.
Each case will be reviewed and handled accordingly.

Return Process

  • Please contact us before returning any item.
  • Items returned without prior approval may not be accepted.
  • In certain cases, partial refunds may apply.

Refund Process

  • Returned items are inspected once received.
  • If approved, refunds are issued via the original payment method.
  • Refunds are processed within 7–14 business days after approval.
  • Shipping fees are non-refundable.

Order Cancellation

  • Orders can be cancelled before shipment; bank or transaction fees may apply.
  • Orders cancelled after shipment will require the customer to cover return shipping costs.
  • Refunds are issued using the original payment method only.

Contact & Support

For any questions regarding orders, delivery, payments, refunds, or returns, please contact us through kangsworld.com or our official social media channels.